Prime Tender Solutions
Last updated: 18/06/2024

Prime Tender Solutions is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Prime Tender Solutions is a UK-based tender writing consultancy providing services across healthcare, recruitment, and construction sectors.

For the purpose of data protection law, Prime Tender Solutions is the “data controller” of the personal information you provide.

If you have any questions about this policy, please contact:
Email: [Insert email address]

We may collect and process the following information:

• Name and contact details (email, phone number, address)
   
• Company details (company name, registration number, VAT number)
   
• Information provided through enquiry or onboarding forms
   
• Tender-related documentation and supporting evidence
   
• Payment details (processed securely via third-party providers)
   
• Website usage data (via cookies and analytics)
   

We only collect information necessary to deliver our services.

We use your information to:

• Respond to enquiries
   
• Deliver tender writing services
   
• Process payments
   
• Communicate regarding ongoing projects
   
• Comply with legal or regulatory obligations
   
• Improve our website and services
   

We will not use your information for unrelated purposes.

Under UK GDPR, we process your data on the following lawful bases:

• Contractual necessity – to deliver services you have requested
   
• Legitimate interests – to manage and improve our business
   
• Legal obligation – to comply with legal requirements
   
• Consent – where required (e.g., marketing communications)
   

Payments are processed securely via third-party providers such as Stripe. We do not store full card details on our systems.

We recommend reviewing the privacy policy of any payment provider used.

We do not sell or rent your personal data.

We may share your information with:

• Professional advisers (e.g., accountants, legal advisers)
   
• IT and hosting providers
   
• Payment processors
   
• Regulatory authorities if legally required
   

All third parties are required to protect your data.

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

We retain personal data only for as long as necessary to:

• Deliver services
   
• Comply with legal obligations
   
• Resolve disputes
   
• Maintain business records
   

Typically, client records are retained for up to 6 years in line with UK business and accounting requirements.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate information
   
• Request erasure of your data
   
• Restrict processing
   
• Object to processing
   
• Request data portability
   

To exercise these rights, please contact us at [Insert email].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Our website may use cookies to enhance user experience and analyse website traffic. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.